Q2 Feature Spotlight: VIP Tier Rolling Expiry, New Customer Accounts, Custom Reward prefixes and more

Rolling year expiration for VIP Tiers

You voted, and we delivered!

Members

now have 12 months from joining a tier to advance. This change rewards loyalty without the pressure of a fixed deadline, offering a more flexible and fair progression.

Learn more about rolling Tier Expiration

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New customer accounts support

With the new customer experience gaining more interest across brands, we have added a new setting to extend the Loyalty program capabilities. New customer accounts will access their program details, unlock VIP tiers, and receive emails.

Learn more about New Customer Accounts Support

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Theme extensions for Online Store 2.0

We've integrated Loyalty touchpoints into theme extensions, providing you with the flexibility to create a seamless experience within the Shopify editor. We added an upgraded version of a Loyalty page for greater customization. Account Dashboard – Use the Loyalty Dashboard to show program activities and progress on the classic account page.

Learn more about the Loyalty page

Learn more about the Loyalty Dashboard

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Custom reward prefixes

Tailor each program with unique prefixes that perfectly align with your brand and promotional strategies, making your rewards stand out even more.

Learn more

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Auto-apply advocate reward on Recharge

Enable automatic discount application to subscriptions, which removes the need for manual entry after referrals. This enhancement boosts redemption rates and offers a smoother experience for customers referring friends.

Learn more

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CSV import progress

Our CSV Imports section now shows real-time progress for your file uploads. This upgrade provides greater visibility into your data imports and enhances your ability to manage data tasks efficiently.

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New Rivo events for Postscript

We've introduced new events linked to specific customer activities, offering deeper insights into behavior within the Loyalty program and supporting more effective automation flows.

Learn more

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More improvements

• New Loyalty Data Import template for adding points, VIP tiers, birthdates, and more.
• Send all Rivo events upon Klaviyo setup.
• Add Terms & Conditions link to referral campaigns.