Explore customer stories

Having a great business partner is key to getting a loyalty or referral program off the ground. Since the launch of our referral program with Rivo, the entire team has been extremely responsive to customer and agent feedback. Questions are answered within minutes rather than hours or days, and a solution is often delivered soon after. This may not sound like a big deal, but quick responses from our business partners equals faster responses to our customers and higher CSAT scores. I don’t know how many other clients the Rivo team has, but they always make us feel we are priority number one.

We explored half a dozen loyalty providers and found that most we’re all hat, no cattle. They made big promises, but also that came with an even bigger price tag. Choosing Rivo meant we had a long term partner that was committed to working with us to see the value, without the enormous price tag.

We chose Rivo due to the developer friendly nature of the product. Nike and Ultra Football are both very tech forward and Rivo’s platform was the only option that covered everything that we required for while also offering support with customisations. We were also incredibly impressed with Rivo's level support even across time zones – Rivo is a clear standout and we would highly recommend them as a loyalty partner.

The Rivo team has been extremely accommodating for our brand and loyalty needs. They’re always keeping us up to date with the latest Shopify integrations and ways to boost our retention efforts - definitely a team that works with you every step of the way.

Staying on-brand was extremely important for us. We toyed with the idea of starting a rewards program for a while, but never found an app that integrated into the places we wanted it to. Rivo’s onboarding team made it seamless by helping us with the page design, and custom icons, and getting the project off the ground before our deadline

“After migrating to Shopify Plus in Fall 2021, we wanted a platform that could import the pre-existing reward members from our previous app, while keeping up with our rapid growth. After evaluating some of the outdated loyalty program options, Rivo was the clear winner, offering all the tools we needed to enhance customer engagement and the setup was seamless.”