Onboarding and Services
White-glove onboarding and services on all custom plans
Whether you're migrating from an existing platform or new to Rivo. We offer white glove migration services on all our custom pricing plans.
That's Jeff and Kyle from Toronto Canada! (ex Shopify Plus)Ā
ONBOARDINGĀ ANDĀ SERVICES
White glove onboarding is included on every Plus or Custom Rivo plan
Schedule a call with your account manager to get up and running quickly and easily with Rivo.
WEEK 1
Kickoff
Meet with the Rivo team to explore and discuss your loyalty program goals.
- Kickoff call with CSM
- Meet about high level goals
- Talk through functionality
- Discuss program structure
- Get fonts and assets
- InstallĀ Rivo
WEEKĀ 1-2
Build
Our team will help design and integrate Rivo behind the scenes to match your brand.
- Loyalty page design
- Icon and layout design
- Lightweight API integration
- Reward structure
- Redemption structure
- Account touchpoints
WEEKĀ 2-3
Walkthrough
We'll meet with you to walkthrough the program and make any changes.
- Design changes
- Feedback on program
- Migration plan
- Stakeholder approval
- Gather info for launch
- Talk through launch plan
Week 2-3
Launch
We'll help launch the program on your shop and make sure your team is educated on Rivo.
- Dry run of program
- Creatives and commercials
- Theme asset migration
- Training workshops w/ team
- Checkout integration
- Go live and launch
Loyalty inspiration pages āāØcreated using the Rivo page builder
7000+ Shopify Plus brands use Rivo to power their loyalty & referrals programs
More inspiration
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āHaving a great business partner is key to getting a loyalty or referral program off the ground. Since the launch of our referral program with Rivo, the entire team has been extremely responsive to customer and agent feedback. Questions are answered within minutes rather than hours or days, and a solution is often delivered soon after. This may not sound like a big deal, but quick responses from our business partners equals faster responses to our customers and higher CSAT scores. I donāt know how many other clients the Rivo team has, but they always make us feel we are priority number one.ā
Fully customizable, modern loyalty & referrals built for Shopify
Your loyalty & referrals program should be integrated into the customer journey. With Rivo it is.
